If you buy insurance and the shipment gets lost, stolen, or goes missing somehow in transit, Getweedonline will offer the option for a 1 time reshipment. Such offer is valid once for each patient.

A patient will only qualify for a refund if the medication wasn’t received in full or wasn’t delivered to the right address, and 7 or more business days has elapsed since the original committed delivery date. If an order is incomplete, please contact us about a refund or free reshipment of replacement medication.

Getweedonline will review all cases in the order that they are received. This review will under normal conditions take 7-10 business days.

Note: ALL ORDERS WITH INSURANCE AND ALL THE RESHIPMENTS WILL BE SENT SIGNATURE-REQUIRED UPON ARRIVAL.

    For refund requests please including photos of all the items you have received.

Step 1

      Take a photo of the packaging materials and the packages.

Step 2

Take a clear photo of the packing slip without any obstruction. If the photo sent is not legible, you may be asked to retake photos, so make sure we can read it the first time. We reserve the right to not process claims with no packing slip.

Step 3

Please send all of the photos you’ve taken along with your ORDER NUMBER using Email : info@getweedonline.store